Managed IT Support

We provide IT support services from Monday to Friday, between the hours of 08:00 and 18:00. As part of our service, we take a proactive approach to monitoring your network, which enables us to detect and resolve potential issues before they result in any downtime.

Our monitoring covers the hardware of critical infrastructure, disk health, and any events that may cause problems on the network, ensuring that your system runs smoothly and efficiently.

With our custom software, our IT engineers can connect to PCs immediately after a fault is reported, without requiring any action from the user. This enables us to access the issue quickly and resolve it efficiently, getting our customers back to work as soon as possible. In the event that an on-site visit is required, we cover this service as part of our contract.

We believe that continuous management of IT systems is crucial to maintaining a problem-free network and building a long-term relationship with our customers. That’s why our Platinum package includes regular technical visits, providing us with an opportunity to gain a deeper understanding of your IT infrastructure and address any issues proactively. These visits allow us to identify and solve problems in person, rather than just over the phone or through remote access, ensuring that your system remains optimized and running smoothly.

Our Managed Antivirus solution utilizes a top-of-the-line scanning engine to safeguard your PC from threats, all while maintaining optimal performance.   This allows for scans to be conducted seamlessly in the background, ensuring that you stay protected without any negative impact on your device’s speed or functionality.

Maintaining a secure and protected system requires timely and regular installation of security updates, without relying on user intervention. At our company, we schedule patches strategically to minimize any potential disruptions during the workday, ensuring that updates are installed at appropriate times and won’t interfere with your productivity.

This approach guarantees that your system remains secure and up-to-date without causing any inconvenience or delays.

We offer Hosted Spam Filtering and Malware Protection services for businesses, preventing annoying floods of spam emails from reaching your inbox.  With our state-of-the-art email spam filter, spam and viruses don’t stand a chance, ensuring that your inbox remains clean and free from unwanted content.

Our advanced technology is designed to keep your email secure and protected, providing peace of mind that your business communications are shielded from potential threats.

As part of our Premium Support package, we offer comprehensive Ransomware protection to prevent your data from being encrypted and rendered inaccessible.

With our Ransomware protection, you can have peace of mind knowing that your data is secure and protected against potential threats, and that any downtime or data loss is minimized.

In today’s ever-evolving threat landscape, assessing and mitigating ongoing risks is critical to maintaining a secure IT environment. With our Auto Phish feature, you can regularly simulate phishing attacks and assess the resilience of your staff to such threats over time. This allows you to identify vulnerabilities and gaps in your security strategy, and take proactive measures to strengthen your defenses.

Protecting your business data is essential, and having reliable backups is critical to ensure business continuity in the event of adverse events. With our backup solution, you can create complete and reliable backup images of Windows and macOS systems, and store them wherever it makes the most sense for your business. This could be on local disks, network-attached storage, or in the cloud.

Our backup solution enables you to quickly recover from adverse events by restoring entire systems, including configuration settings, or simply select individual files, folders, and applications. This means that you can restore your business to normal operations quickly and with minimal disruption. With our solution, you can have peace of mind knowing that your business data is safe and secure, and that you are fully prepared for any unexpected events.

Every year, millions of sensitive data points, including email addresses and passwords, are exposed in data breaches.  These data points are then bought and sold by cyber criminals on the dark web, who use them to launch targeted attacks such as Business Email Compromise (BEC) and spear-phishing attacks.

At iTVerse, we understand the importance of keeping your data safe and secure. That’s why we conduct in-depth searches through data dumps, paste sites, and breached data forums to identify if any of your email accounts have been compromised. We report back to you on which email accounts have been compromised, what data is out there, and which breach they were found in.

By conducting these regular searches, we can help you stay ahead of cyber criminals and protect your business from potential attacks.

We can also work with you to take proactive steps to protect your business and your data. With IT Verse, you can have peace of mind knowing that your sensitive data is safe and secure.

Our Auto Phish feature enables you to automate the process of simulating phishing attacks, reducing the need for manual intervention and allowing you to focus on other critical aspects of your business. With this feature, you can customize and schedule regular phishing simulations, and receive detailed reports on the results. This allows you to identify areas of improvement, train your staff more effectively, and reduce the risk of falling victim to phishing attacks.